Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping fees, tracking information, customs duties, and how we handle shipping-related issues. Please review the information below before placing your order.

 

1. Order Processing Time

Orders are usually processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be longer for customized products, bulk orders, pre-order items, or products that are temporarily out of stock. If there is any delay, we will contact you by email with an update.

 

2. Shipping Methods & Estimated Delivery Time

The estimated delivery time is generally 7–15 days after the order has been shipped. Delivery times may vary depending on the destination, product availability, warehouse location, and selected shipping method.

Orders shipped within the United States may arrive sooner, as selected products are stocked in our U.S. warehouse. If an item is unavailable locally, it may be shipped from another warehouse, and the standard delivery timeframe will apply.

Packages containing items such as simulation blood powder, needles, or other products subject to shipping restrictions may undergo additional inspection by customs or the carrier. This may result in longer customs clearance and delivery times. In some cases, the carrier or customs authority may request additional information or documentation from the recipient. These inspections are determined by the relevant authorities and are beyond our control.

 

3. Shipping Origins

Orders are shipped from our warehouses in Guangzhou, China, or the United States, depending on product availability, the delivery destination, and logistics arrangements.

Some orders may be shipped in separate packages if the products are stocked in different warehouses. In this case, you may receive multiple tracking numbers, and the packages may arrive at different times.

If you need expedited delivery, please email us before placing your order so we can check the available shipping options for you.

 

4. Shipping Expenses Standards:

· Enjoy Free Shipping Order over $35:

United States (50/62)

· USD $8 /kg for the following regions:

Australia, New Zealand, United Kingdom, Macau SAR, Philippines, South Korea, Laos, Malaysia, Japan, Taiwan Region, Thailand, Hong Kong SAR, Singapore, Vietnam

· USD $15 /kg for the following regions:

Canada, Austria, Bulgaria, Germany, Russia, France, Czech Republic, Norway, Portugal, Sweden, Slovakia, Spain, Hungary, Italy, China, United Arab Emirates, Kazakhstan, Cambodia, Myanmar, Indonesia, United States (2/62), Brazil, Ireland, Estonia, Belgium, Poland, Denmark, Finland, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Switzerland, Slovenia, Ukraine, Greece, Saudi Arabia, Sri Lanka, Turkey, India

· USD $20 /kg for the following regions:

Mexico, Colombia, Chile, Cyprus, Tajikistan, Jordan, Rwanda, South Africa, Nigeria, Oman, Pakistan, Qatar, Nepal, Brunei, Uzbekistan, Egypt, Peru, Iceland

· Other regions:

If your location is not listed above, please feel free to contact us. We will assist you in confirming the most suitable shipping method and cost based on your region.

If you have any questions regarding shipping fees or delivery options, you are welcome to reach out to us through our website or email us at sales@skillssist.com. We will get back to you ASAP with a detailed quote and shipping recommendation.

 

5. Order Tracking

Once your order has been shipped and tracking information becomes available, you will automatically receive a shipping confirmation email with the tracking number and tracking link.

Please allow 1–3 business days for the tracking information to update after receiving the email. Tracking updates may be temporarily delayed while the package is being transferred between carriers or undergoing customs clearance.

If you have not received your tracking information or the tracking status has not changed for an extended period, please contact us with your order number so we can assist you.

 

6. Customs Duties, Taxes & Import Fees

In principle, our product prices and shipping fees do not include customs duties, import taxes, VAT, or other fees imposed by the destination country or region.

For certain destinations, our logistics partners offer duty-paid or tax-inclusive shipping services. Where available, we will generally select these shipping channels to simplify delivery for the customer.

However, for some destinations, including European countries, Turkey, and Mexico, the recipient may be required to assist with customs clearance by providing identification, tax information, import documents, or paying applicable duties and taxes. Customers should respond promptly to requests from customs or the local carrier to avoid delays, returns, or additional charges.

 

7. Tax-Exempt Orders & W-8 Form

If your organization qualifies for tax exemption or requires a W-8 form for a U.S. order, please email us before placing your order or completing payment. We will review your requirements and provide the available documentation.

Please note that we are a Hong Kong-registered company and are therefore unable to provide a W-9 form, which applies to U.S. persons and entities. Where applicable, we can provide the appropriate W-8 documentation instead.

 

8. Shipping Address & Address Changes

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, and valid phone number.

If you need to change your shipping address, please contact us as soon as possible. We will try to update it before shipment, but changes cannot be guaranteed once the order has been processed or handed over to the carrier.

If a package is delayed, returned, lost, or requires redelivery due to an incorrect or incomplete address provided by the customer, any additional shipping or redelivery fees will be the customer’s responsibility.

 

9. Shipping Delays

Delivery times are estimates and cannot be guaranteed. Orders may be delayed due to customs inspections, severe weather, public holidays, peak shipping periods, carrier disruptions, remote delivery locations, or other circumstances beyond our control.

If your tracking information has not been updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will contact the carrier and assist you in checking the shipment status.

 

10. Lost or Damaged Packages

If your package is marked as delivered but you have not received it, please first check the delivery location, ask household members or neighbors, and contact the local carrier. If the package still cannot be found, please email us with your order number and tracking information so we can assist with an investigation.

If your package or product arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos or videos of the damaged product
• Photos of the outer packaging and shipping label
• A description of the damage

Please keep the product and all original packaging until the investigation is complete. Once the loss or damage is confirmed by the carrier or our support team, we will provide an appropriate solution, such as a replacement or replacement parts.

 

11. Failed Delivery, Refused Packages & Unclaimed Orders

If a customer refuses delivery without prior approval from us, or if a package is returned because it was unclaimed, the recipient was unavailable, the address was incorrect or incomplete, or the customer failed to complete customs clearance, the customer will be responsible for the actual shipping costs incurred.

Any outbound shipping fees, return shipping fees, customs charges, storage fees, redelivery fees, or other carrier charges may be deducted from the refund. This also applies to products advertised with free shipping, as the original shipping cost has already been paid by us to the carrier.

Any remaining refund will be issued only after the returned package has been received and inspected.

 

12. Company & Contact Information

• Brand: Skillssist
• Business Name: HEALTHSPARK EDUCATION LIMITED
• Business Address: RM G33 UNIT A19 ON 19/F WAH LOK IND CTR, NOS 37-41 SHAN MEI ST, SHA TIN, HONG KONG, 999077
• Email: sales@skillssist.com (we will reply within 24 hours)
• Online Message: Click the contact icon at the bottom right corner of the website
• Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)

We’re always happy to assist you with any shipping questions or special requests. Don’t hesitate to get in touch!