Shipping Policy
Delivery Schedule
For orders placed online, we will process them promptly during business days.
Thank you for choosing our products. Your order will be handled in a timely manner. For in-stock items, we typically ship directly from our factory within 1 to 2 business days. Standard sea shipping usually takes 12 to 15 business days for delivery.
Note:
1. If the product is stored in our overseas warehouse, we prioritize shipping via Amazon FBA to provide you with a faster and more reliable delivery experience.
2. If the item you selected is out of stock, we will notify you by email as soon as possible with an estimated shipping time. If the estimated wait time is not acceptable, you are welcome to cancel your order at any time.
For corporate orders or orders placed via email, we will arrange the shipping schedule based on the specific project requirements.
For customized products or bulk orders, we will provide an estimated delivery time before order confirmation. Please understand that delivery times may vary depending on the product type, shipping distance, and logistics method.
Note:
Due to uncontrollable factors such as weather conditions and customs clearance, some orders may experience delays. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.
If you would like to know the estimated delivery time for a specific product, please leave a message on our website or contact our sales team by emailing sales@skillssist. We are always happy to assist you.
Shipping Fee Standards
Our products are sold worldwide, with our main markets located in Europe and North America.
Shipping Expenses Standards:
· Free Shipping:
United States (50/62)
· USD $10 /kg for the following regions:
Australia, New Zealand, United Kingdom, Macau SAR, Philippines, South Korea, Laos, Malaysia, Japan, Taiwan Region, Thailand, Hong Kong SAR, Singapore, Vietnam
· USD $15 /kg for the following regions:
Canada, Austria, Bulgaria, Germany, Russia, France, Czech Republic, Norway, Portugal, Sweden, Slovakia, Spain, Hungary, Italy, China, United Arab Emirates, Kazakhstan, Cambodia, Myanmar, Indonesia, United States (2/62), Brazil, Ireland, Estonia, Belgium, Poland, Denmark, Finland, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Switzerland, Slovenia, Ukraine, Greece, Saudi Arabia, Sri Lanka, Turkey, India
· USD $20 /kg for the following regions:
Mexico, Colombia, Chile, Cyprus, Tajikistan, Jordan, Rwanda, South Africa, Nigeria, Oman, Pakistan, Qatar, Nepal, Brunei, Uzbekistan, Egypt, Peru, Iceland
· Other regions:
If your location is not listed above, please feel free to contact us. We will assist you in confirming the most suitable shipping method and cost based on your region.
If you have any questions regarding shipping fees or delivery options, you are welcome to reach out to us through our website or email us at sales@skillssist.com. We will get back to you ASAP with a detailed quote and shipping recommendation.
Tracking Information
Tracking numbers are provided by email once your order is shipped. You can track your package anytime on our website or with the carrier.
Customs & Duties
Buyers are responsible for any customs duties or import taxes that may apply in their country.
Lost or Delayed Packages
If your package is significantly delayed or lost, please contact us and we will assist you promptly.
Customer Service is Available
- Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)
- Online Message: Click the contact icon at the bottom right corner of the website
- Email: sales@skillssist.com
We’re always happy to assist you with any shipping questions or special requests. Don’t hesitate to get in touch!