Refund Policy

We want you to be satisfied with your purchase. If you experience a problem with your order or need to request a return, please review the policy below and contact us before sending any product back.

 

1. 15-Day Return & Refund Policy

We offer a 15-day return and refund policy. You may submit a return request within 15 days from the date your order is marked as delivered by the carrier.

To begin a return, please contact us within this period and provide your order number and reason for the return. Return requests submitted after 15 days may not be accepted. Please do not return any products without receiving our approval and return instructions first.

 

2. Eligibility for a 15-Day Return & Refund Policy

You may request a return within 15 days of delivery if:

• The product is unopened, unused, and in its original condition.
• The original packaging, labels, seals, accessories, parts, manuals, and complimentary items remain complete and intact.
• The product has not been assembled, tested, altered, washed, damaged, or used for training or demonstration.
• You can provide valid proof of purchase or the original order number.

For hygiene, safety, and quality-control reasons, products that have been opened or used are not eligible for return unless they arrived damaged, defective, or incorrect. All returned products will be inspected before a refund is approved.

 

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, assembled, tested, altered, washed, or damaged after delivery
• Products with missing or damaged original packaging, labels, seals, accessories, parts, manuals, or complimentary items
• Customized, personalized, OEM, or ODM products
• Bulk orders(10+) or products purchased under a specially negotiated quotation
• Clearance, final-sale, or promotional items marked as non-returnable
• Products with hygiene or safety concerns once opened
• Products returned without prior approval or after the 15-day return period

This restriction does not affect products that arrive damaged, defective, or different from the items ordered. These cases will be reviewed separately under our policy for quality issues and incorrect products.

 

4. How to Request a Return & Processing Time

To request a return, please email us within 15 days of delivery and provide the following information:

• Your order number
• The product you wish to return
• The reason for the return
• Clear photos or videos showing the product and its packaging
• A description of any damage, defect, or other issue, if applicable

We will review your return and refund request within 2 business days. If the request is approved, we will provide the return instructions and return address. Once the returned product has been received and inspected, the approved refund will be issued to the original payment method within 5 business days.

 

5. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from the item you ordered, please contact us within 15 days of delivery. Include your order number and clear photos or videos showing the issue, outer packaging, and shipping label.

Once the issue has been verified, we can arrange replacement parts or resend the correct product at no additional cost. As a general policy, refunds are not offered for these cases when a replacement or reshipment can resolve the issue.

If replacement or reshipment is not possible, we will review the case and offer an appropriate alternative solution.

 

6. Order Cancellation

Please confirm that the product meets your needs before placing an order. If you wish to cancel your order after it has been placed, contact us as soon as possible.

Our fulfillment process is managed by an automated system, so orders may be processed and shipped shortly after payment is confirmed. We will try to cancel the order before shipment, but cancellation cannot be guaranteed.

If the order has already been shipped or handed over to the carrier, it cannot be cancelled. You will need to wait for delivery and then request a return in accordance with this Return & Refund Policy.

 

7. Returns for Non-Quality Reasons

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer need it, the product must meet the return eligibility requirements stated above, including being unopened, unused, and in its original condition.

For returns unrelated to product quality, the customer is responsible for the return shipping cost. The original shipping fee and any customs duties, taxes, payment processing charges, or other costs incurred are non-refundable.

For products originally sold with free shipping, the actual outbound shipping cost paid by us may be deducted from the refund. The remaining eligible amount will be refunded after the returned product has been received and inspected.

 

8. Return Shipping

For returns unrelated to product quality, customers are responsible for arranging and paying the return shipping costs. Return shipping fees are non-refundable.

Please use a trackable shipping service and provide us with the tracking number after sending the package. We are not responsible for returned products that are lost, damaged, or delivered to an incorrect address during return transit.

If a returned package requires customs duties, import taxes, handling fees, or other charges upon arrival, these costs may be deducted from the refund. Customers should not send returns on a freight-collect or cash-on-delivery basis.

 

9. Return Inspection & Refund Processing

Once we receive the returned product, we will inspect its condition, packaging, accessories, and included parts. We will notify you by email after the inspection is completed.

If the return is approved, the eligible refund will be issued to your original payment method within 5 business days. Original shipping fees, return shipping costs, customs charges, and other non-refundable expenses may be deducted where applicable.

Please note that your bank, credit card provider, or payment platform may require additional time to process and display the refund in your account. If the returned product is used, opened, damaged, incomplete, or does not meet our return requirements, we may reduce or refuse the refund.

 

10. Return & Refund Contact Information

If you have any questions about returns, refunds, cancellations, or product issues, please contact us by email:

• Email: sales@skillssist.com
• Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
• Response Time: Within 1–2 business days

To help us process your request more efficiently, please include your order number, product name, reason for the request, and relevant photos or videos in your email.